Live : Services at Citizen’s Doorsteps – A unique experience in partnership  seminar from Digital World 2014

Live : Services at Citizen’s Doorsteps – A unique experience in partnership seminar from Digital World 2014

Date : 6 Jun, 2014, Friday
Time : 5:00pm – 7:00pm
Venue : Media Bazar

Like many developing countries, in Bangladesh, government offices at the district and sub-district levels provide a wide range of public services which are time consuming and labour intensive for both the service provider and receiver, creating frequent delays and having an adverse impact on the poor’s livelihood. Citizens, a majority of whom reside and work in rural areas, typically have to travel long distances to government offices in urban or semi-urban areas. Lack of information regarding the processes and timelines involved implied that citizens had to forego daily wages, and incur huge additional costs such as transportation, accommodation and food to pursue the delivery of services for which they may have paid small formal fees to the government.

The recent focus of transformation of public service delivery, catalyzed by the Access to Information (a2i) Program of the Prime Minister’s Office, has been to reduce time, cost and number of visits (TCV) to the service delivery offices. All local government institutions, numbering over 5,000 across rural and urban areas, have been opened up to host e-Service delivery one-stop delivery centres run by local entrepreneurs. These centres now offer scores of services from public agencies and private organizations to an average of over 4 million underserved citizens every month. This session will explore this unique model and also other notable examples of public-private partnership which are taking services to citizens’ doorsteps.

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